About Us

The key reason we're not your typical IT support company lies in our business model.

Most IT support companies operate on a "break-fix" support plan and bill their customers on an hourly basis. The problem with this model is that the customer gets all the pain - downtime, lost productivity, and ever increasing hourly charges. Think about it, the typical IT company only makes money when you are DOWN. This model is great for the IT company and horrible for the customer.

WireSpeed is not this type of service provider.

Instead, our customers pay us a flat-rate monthly fee for our proactive 24x7 services. With this model, our customers know exactly what their IT budget will be each month and it is OUR responsibility to ensure that your systems are proactively maintained so as to minimize downtime and lost productivity. When downtime does occur, which is very rare for our customers, instead of us having to troubleshoot the problem on your dime, the time invested to solve the issue is on our dime. The beauty of this model is that it aligns our interest with yours. We can only profit when you do not face IT disasters.

With Network Operation Centers (NOC) in Birmingham, AL and Fremont, CA, our engineers have years of experience in all areas of the Information Technology realm, and specifically hold industry partnerships and certifications from the following associations and solutions providers: