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Total Desktop Care
Total Desktop Care is a 24x7 preventive maintenance service for desktops designed to proactively and regimentally maintain the most troublesome areas of desktop management such as virus problems, spyware issues and Operating System patching. WireSpeed provides
all software, installation, management, and monthly reporting as part of this comprehensive service. The services performed under Total Desktop Care are:
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Antivirus Management
Antivirus protection is mandatory in todays Internet environment. With 10-15 new
viruses found each day, the threat is only getting worse. WireGuard Antivirus provides
real-time antivirus scanning to protect your entire network from viruses that can
disrupt your network, delete your data, or open yourself up to hackers and thieves. All anti-virus
software is included.
Spyware Management
Spyware is becoming a larger and larger problem by the day. Spyware congests your
machines, slowing them down and even causing them to crash. WireGuard
Antispyware provides complete spyware protection ensuring that this menace is
eliminated. All anti-spyware software is included.
Patch Management
The number one security threat facing companies today is unpatched systems. Most of todays security threats: worms, hacks, and spyware, all utilize vulnerabilities in the
operating system to get into the network. Patching is one of the most important steps in keeping a system healthy, safe, and secure. WireGuard Patch Management keeps systems up to date
while providing a complete audit and reporting trail for any compliance requirements.
Asset Management
Provide a fast, accurate and up to date audit and discovery trail of your workstations . WireGuard Asset Management provides a complete and comprehensive software
and hardware inventory of your entire computing infrastructure.
Temporary File Removal
As you browse the Internet, open files, and run programs, many temporary files accumulate on your computer. In addition to filling hard drive space and slowing down machine performance,
they can also cause problems browsing the internet. WireSpeed removes temporary files to ensure peak performance and maintain internet privacy.
S.M.A.R.T Monitoring
Mechanical failures, which are usually predictable failures, account for 60 percent of drive
failure. The purpose of S.M.A.R.T. is to warn a user or system administrator of impending drive failure while time
remains to take preventive action such as copying the data to a replacement device. In addition to S.M.A.R.T monitoring,
WireSpeed monitors total disk usage to prevent the downtime associated with maxing out hard drive capacity.
Unlimited Remote Help Desk
Having a live help desk provide end-users with immediate desktop support is a key component in delivering our Total
Desktop Care service. This service is delivered by using a combination of phone and remote control tools that are a part of the WireGuard Desktop Management software.
Help desk services are available from 7am-7pm Central, Monday through Friday.
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